Same working day dispatch of any orders received up to 3pm
All UK orders dispatched Royal Mail 24 as standard
Majority of UK standard orders received as early as the next working day - at no extra cost!
Guaranteed time delivery options available on request
From the time we receive your order, we aim to deliver your goods to you within 7 working days or less. If stock is not immediately available, for what ever reason, we will make every effort to deliver your goods within 28 days.
If you require your order urgently, please ring or email for a stock availability update. Personalised items and made to order items may take longer, but you will be advised of this, as part of the product description. The supply of goods from this site is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you require are still available for purchase. In the event of this happening a full refund will be made.
Free deliveries can only be made to UK addresses, including BFPO and Channel Islands. Delivery to non-UK addresses, will be charged cost of carriage in addition to the cost of the product. We use Royal Mail for all deliveries. Please ensure that someone is available to receive the parcel, or give alternative delivery instructions when placing your order.
Present in a Hurry?
Need super fast delivery? Guaranteed time delivery options (Monday - Saturday) are available upon request - these will incur an additional cost please enquire for details on 02380 695 842 or email us via email@example.com .
You have the right to cancel the contract and receive a full refund within seven days of placement of order, or seven days of receipt of the goods, whichever is the later. However, we will only accept unwanted products for refund provided that they are returned complete with all packaging and in an un-used and re-sellable condition. You must inform us by telephoning 023 80695842, or by email, your intention to cancel your order. Once the goods have been received by us, a full refund for the purchase price will be issued. For your own protection, we advise you to keep a posting receipt of any goods you return. Where a refund is claimed, please allow 21 days for us to refund your money.
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk